Terms & Conditions

Making a booking

• A booking is confirmed only once we have confirmed it. Choosing dates and starting a payment does not by itself reserve a room.
• Rooms held while you complete a booking are released again if the booking is not completed, so they can be offered to other guests.
• You are responsible for the accuracy of the details you give us, particularly your mobile number and email address, which are how we reach you about your stay.
• You must be 18 or over to make a booking.

Rates and taxes

• All rates are quoted and charged in Indian Rupees (INR).
• GST is charged at 5% where the taxable room charge is ₹10,000 or less, and 18% above that, in line with the applicable rates for hotel accommodation. It is split equally between CGST and SGST on your invoice.
• Our GSTIN is 33AANFH6326F1ZH and appears on every invoice we issue.
• Rates can change, but the rate confirmed on your booking is the rate you pay for that stay.

Your stay

• Your stay runs for 24 hours from the time you check in. If you check in at 3 pm, check-out is 3 pm the following day. There is no fixed check-out hour, so arriving late does not shorten your stay.
• Reception is staffed 24 hours, so you can arrive at any time.
• Staying beyond your 24-hour cycle is treated as a further night and charged accordingly, subject to the room being available.
• The number of guests staying in a room must match the booking. Please tell us in advance if it changes, as room capacity is fixed.

Identification at check-in

Indian law requires a hotel to record proof of identity for every guest before check-in. Each guest must present a valid government-issued photo ID, which we photograph and keep with the booking record. We cannot complete a check-in without it.

How those documents are stored and how long we keep them is described in our Privacy Policy.

Payment

• Online payments are handled by Razorpay. Your card, UPI and bank details are entered on Razorpay's own secure checkout and never reach this website.
• Any balance outstanding on a booking is payable at the hotel.
• We will never phone or message you asking for your card number, CVV, UPI PIN or a one-time password. If someone does, it is not us. Please hang up and call us on +91 99650 99656.

Cancellations and refunds

Cancelling a booking, and what is refunded when you do, is covered in full by our Cancellation Policy and Refund Policy. Those pages form part of these terms.

Conduct and damage

• We ask guests to treat the property, the staff and other guests with consideration. We may end a stay without refund where behaviour puts others at risk.
• Guests are responsible for loss or damage they cause to the room or the property.
• Please look after your belongings. Valuables are left in the room at your own risk.

Bookings made elsewhere

If you booked through MakeMyTrip, Yatra or another travel site, that channel's terms govern the booking and the payment. These terms still describe how your stay at the hotel itself works.

Using this website

• Your account is yours. Please keep your password to yourself and tell us if you think someone else has used it.
• Photographs, text and the hotel name and logo on this site belong to the hotel and may not be reused without permission.
• We keep the site accurate and available as best we can, but we cannot guarantee it will be uninterrupted or free of errors.

Changes to these terms

We may update these terms. The version published here when you make a booking is the version that applies to it, and the date at the top of this page tells you when it was last reviewed.

Contact us about these terms

If anything here is unclear, or you want to raise a concern about a booking, a refund or your personal information, please contact us before you book:

• Hotel Meyyappaa, 315/15, MAM Building, Sekkalai Road, Karaikudi, Tamil Nadu 630001
• Phone: +91 99650 99656
• Email: info@hotelmeyyappaa.com